FAQ
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Placing an order is quick and easy. Simply add your favourite items to your shopping bag, proceed to checkout, enter your delivery details and complete your payment securely online.
If you need help choosing the right size, please refer to our Size Guide, where you’ll find detailed measurements and fitting information to help you make the best choice.
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Can I place an order via WhatsApp?
Our website is the fastest and most convenient way for you to place an order.
We’ve carefully designed the shopping experience to provide detailed product information, size guides, care instructions and secure online payment, allowing you to complete your purchase with confidence.
If you still have a question that isn’t answered on our website, our team will be happy to assist you via WhatsApp or email.
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Can I reserve an item?
We understand that sometimes you’d like a little extra time before making your decision.
If you’re interested in a specific item, please contact us via WhatsApp or email. We’ll be happy to discuss availability and, where reasonably possible, do everything we can to find the most suitable solution for you.
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What if an item becomes unavailable after I place my order?
Although we make every effort to keep our inventory up to date, occasionally an item may become unavailable.
If this happens, we’ll contact you promptly to offer the most suitable solution, whether that’s an alternative item, an exchange or a full refund.
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Can I modify or cancel my order after it has been placed?
If you need to make changes to your order, please contact us via WhatsApp or email as soon as possible.
We’ll always do everything reasonably possible to accommodate your request before your order has been dispatched. Once an order has been shipped, modifications or cancellations may no longer be possible.
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Shipping & Delivery
Do you ship internationally?
Yes. We ship to most countries worldwide.
If you’re unsure whether we deliver to your location, please contact us before placing your order.
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Which courier do you use?
For international orders, we ship with FedEx Express to provide fast and reliable delivery.
Within Dubai and the UAE, we work with trusted local delivery partners to ensure your order reaches you as quickly as possible.
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How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery destination, as well as the size and weight of your order.
The final shipping cost will be automatically calculated and displayed before you complete your purchase.
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How long will delivery take?
Estimated delivery times are calculated based on your delivery destination and will be displayed during checkout after you enter your shipping details.
This allows us to provide the most accurate delivery estimate for your order.
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Do you offer same-day delivery in Dubai?
Yes. We offer same-day delivery within Dubai.
Eligible orders are usually delivered within 4 hours, subject to product availability, order confirmation and delivery location.
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How can I track my order?
Once your order has been dispatched, simply click Track My Order in the website footer.
You’ll be redirected to the FedEx tracking page, where you can enter your tracking number to view the latest shipping updates and delivery status of your order.
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Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, taxes or import fees imposed by the destination country’s customs authorities.
These charges are the responsibility of the customer unless otherwise stated at checkout.
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What if my order is delayed?
While we always aim to deliver within the estimated timeframe, occasional delays may occur due to customs clearance, weather conditions or circumstances beyond our reasonable control.
If your order hasn’t arrived within the estimated delivery period, please contact us via WhatsApp or email, and we’ll be happy to assist you.
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Returns & Exchanges
Can I return or exchange my order?
Yes.
Eligible items can be returned or exchanged within 14 calendar days of delivery, provided they meet the conditions outlined in our Refund & Returns Policy.
Items must be unused, unworn, unwashed and returned in their original condition with all tags, hygiene liners and original packaging intact, where applicable.
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How do I request a return or exchange?
To begin a return or exchange, click initiate refund in the website footer and complete the online request form.
Please provide your order number, the item you’d like to return or exchange, and the reason for your request. Once your request has been reviewed, we’ll provide you with the next steps.
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When will I receive my refund?
If your returned item meets the conditions of our Refund & Returns Policy and is approved following inspection, your refund will be processed to your original payment method.
We’ll notify you by email once your refund has been processed.
Depending on your bank or payment provider, it may take several additional business days for the funds to appear in your account.
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What if I receive a damaged or incorrect item?
If you receive a damaged, defective or incorrect item, please contact us via WhatsApp or email within 48 hours of delivery.
Please include your order number, a brief description of the issue and clear photographs of the item and its packaging.
Once the issue has been verified, we’ll arrange the most appropriate solution as quickly as possible, whether that’s a replacement, an exchange or a full refund. If the issue is confirmed to be our responsibility, we’ll also cover the return shipping costs.
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Who pays for return shipping?
If your item is defective, damaged during delivery or you received the wrong product, SHEDA will cover the return shipping costs.
If you’re requesting a return or exchange due to a change of mind, personal preference or an incorrect size selection, the return shipping costs are the customer’s responsibility.
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What if I’m not sure which size to order?
We’ve carefully created our Size Guide with detailed body measurements in both centimetres and inches to help you choose the most suitable size with confidence.
We recommend reviewing the guide carefully before placing your order.
If the fit still isn’t quite right, we’ll approach your request with flexibility and do everything reasonably possible to help you find the correct size.
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Where to buy premium swimwear in Dubai?
You can visit our showroom at the following address Beach Resort - The Westin - 234 King Salman Bin Abdulaziz Al Saud St - Dubai Marina - Dubai - United Arab Emirates.
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Do you have burkini collections in Dubai?
Yes, Sheda offers one of the most extensive lines of luxurious burkinis in the UAE
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Our greatest priority is helping every SHEDA guest feel confident, comfortable and genuinely happy with their purchase. We’ll always do everything reasonably possible to make your experience with us a positive one.