Return Policy
REFUND & RETURNS POLICY
Effective Date: 18.03.26
Company: SHEDA Garments Trading L.L.C
Brand: SHEDA Garments Trading LLC
1. General Policy
At SHEDA, we are committed to delivering premium-quality products. Due to the nature of our items and hygiene considerations, returns and exchanges are accepted only under the conditions outlined below.
By placing an order, the customer agrees to this Refund & Returns Policy.
2. Eligibility for Return
Items are eligible for return only if all of the following conditions are met:
• The request is made within 48 hours of delivery
• The item is unused, unworn, and unwashed
• All original tags, hygiene stickers, and packaging are intact
• The item is in its original condition, without any signs of wear, damage, or odor
• The item has not been exposed to water, perfume, cosmetics, sunscreen, or any external substances
⚠️ Returns that do not meet all of the above conditions will be rejected.
3. Non-Returnable Items
For hygiene and product integrity reasons, the following items are non-returnable and non-refundable:
• Swimwear that has been worn, tried on without underwear, or had the hygiene seal removed
• Items with any signs of use, including stretching, marks, stains, or scent
• Items damaged due to improper care or failure to follow Care Instructions
• Sale items, discounted items, or promotional purchases (unless defective)
• Accessories including hats and bags (unless defective)
4. Condition Inspection
All returned items are subject to strict inspection.
SHEDA reserves the right to reject any return if:
• the item shows signs of wear or use
• the hygiene seal is removed or tampered with
• the item has been exposed to water (including sea or pool)
• there are traces of perfume, deodorant, makeup, sunscreen, or oils
• the item has been stretched, altered, or damaged
If a return is rejected, the item will be sent back to the customer.
5. Refund Method
Approved returns will be refunded as follows:
• Refunds are issued to the original payment method
• Shipping fees are non-refundable
• Any return shipping costs are the responsibility of the customer unless the item is defective
Processing time: 7–14 business days after inspection
6. Exchanges
We offer exchanges subject to availability.
• Exchange requests must be made within 48 hours of delivery
• The item must meet all return conditions
• Customers are responsible for delivery fees for exchanges
7. Defective or Incorrect Items
If you receive a defective or incorrect item:
• You must notify us within 24 hours of delivery
• Provide clear photos and description of the issue
• The item must be unused
If the issue is confirmed:
• We will offer a replacement or refund
• Return shipping will be covered by SHEDA
8. Use and Care Responsibility
All products must be used in accordance with our Care Instructions & Product Care Policy.
We do not accept returns or complaints related to:
• fading due to sun, chlorine, or salt water
• damage caused by improper washing or drying
• wear caused by external factors (surfaces, cosmetics, oils)
• normal wear and tear
9. Right to Refuse
SHEDA reserves the right to refuse any return, refund, or exchange request that does not comply with this policy.
10. Contact
SHEDA Garments Trading L.L.C
📧 Shedadubai@gmail.com
📞 +971 50 572 2588
🌐 www.shedadubai.com